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A one-day workshop that teaches front-line employees the skills and techniques required to provide exceptional customer service.

Designed and delivered by certified trainers, this Worldhost Training Service workshop was created in 1985 to prepare BC's tourism workforce to host the world at Vancouver's Expo '86.


The objective of the Fundamentals Workshop are to:

  • Provide participants with an understanding of the importance of excellent customer service skills
  • Help participants communicate with customers more effectively and efficiently
  • Help participants demonstrate their attentiveness to customer needs
  • Provide participants with an understanding of the social and economic contribution that a healthy tourism industry makes to their home communitites and the province

Participants will learn the five key commitments that help BC's tourism workforce to that 'extra mile'.

  • Give fully
  • Respect everyone
  • Empathize with others
  • Excel at your job
  • Teamwork works

Dynamic, interactive and engaging, WorldHost Training Services workshops build on 30 years of expertise to deliver infomative, cost-effective customer service training that positions organizations for success.

For more infomation or to register call:

NVIATS - 250.286.3455

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