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Housing Services Clerk

Listing Number: 5079
City/Town: Victoria
Wage Comment:
Duties:

M’akola Housing Society (MHS) is an Indigenous housing provider committed to supporting vibrant, diverse communities in British Columbia for over 30 years. Our portfolio spans the province comprising over 1,600 units and involves property management, asset management and assisted living. At MHS, we have energetic, driven teams. Each member brings a unique approach and skillset, and together we are committed to delivering high-quality service to our tenants and their communities. M’akola recognizes the following benefits for eligible positions:  Paid vacation and paid sick leave  Municipal Pension Plan (MPP)  Extended health benefits, including prescription coverage and dental, among others  Employee Assistance Program (counselling for employees and family members)  Located close to the Galloping Goose and on a major bus route Position Summary M’akola’ s Housing Services Team provides centralized service to applicants, tenants and property management staff for all aspects of applications processing, tenant selections, subsidy calculations and maintenance requests. The Housing Services Clerk works cooperatively in a team environment to provide prompt, thorough and accurate service taking responsibility for seeing tasks through to completion. The Housing Services Clerk is assigned work as required based on changing business needs and priorities.

Qualifications:
Secondary school graduation or equivalent.Post-secondary courses in office systems and procedure  Courses or training in customer service  Courses or training in providing service in a Contact Centre environment Minimum of three years office experience, including at least one year providing detailed information to the public. Experience providing direct customer service to the public, preferably in a Contact Centre environment, would be an asset.  Level 1 first aid certificate, or willing to acquire  Experience in and with the Indigenous community would be an asset

Requirements:

Required Knowledge and Skills:
Good grammar, spelling and punctuation.Knowledge of the Residential Tenancy Act
Good conflict resolution skills and the ability to demonstrate patience and tolerance and exercise tact, diplomacy and good judgement when dealing with upset, angry clients with diverse cultural, educational and socio-economic backgrounds. Good problem-solving skills. Ability to establish and maintain effective working relationships with staff and the public. Ability to apply legislation, regulations, operating agreements and other information sources for the purpose of assessing and explaining eligibility. Ability to plan, meet deadlines and adapt to critical priorities in an environment with competing priorities and a heavy and diverse workload without compromising the quality of work. Ability to multi-task in a fast paced environment. Ability to work independently, and to contribute and co-operate in a team environment. Sound knowledge of general office procedures and systems. Good mathematical and analytical skills. Detail oriented with ability to maintain quality standards. Good working knowledge of computer applications including MS Word, Excel, and Outlook, and ability to maneuver between applications with ease.Ability to type 40 words per minute.

Notes: Preference will be given to applicants of Indigenous ancestry (please self-identify) as per Section 41 of the BC Human Rights Code. Please submit your Resume and Cover Letter to humanresources@makola.bc.ca In subject line indicate: Housing Services Clerk and your name Closing Date: April 30, 2018 @ midnight Only those selected for interviews For statistical purposes please indicate where you saw this job posting i.e. job site, email etc.